Help & Support Center.

Live support is now available via chat. Click here to launch a new window. Live support service hours are from 9:00AM to 5:30PM EST.

Welcome to the help and support center. Please note that since our recent upgrades, our support center is now a part of the forums. Please click here to go there now. Registration is free.

To view our refund and privacy policies, or to request a refund for a product or service, click here now.

For all other inquiries, please refer to our forums first. If you cannot find the answer to your questions there, post your question in the Support channel so that one of our moderators can answer you directly.

Also as an option, you may call toll free 877-505-0476 to speak with a live operator, or simply use the contact form below.

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Our Mailing Address is:
  Echoingwalls Music
  571 Rock Pillar Road
  Clayton, North Carolina, 27520